Last updated: 16 July 2026
This policy applies to consumer purchases and sits alongside your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Your right to cancel
For most goods bought online you have the right to cancel within 14 days of receiving them, for any reason. To cancel, email office@ebridge-europe.com with your order details. You then have a further 14 days to return the goods.
Free returns
Returns are free. Returned goods must be unused and in their original condition and packaging where possible. As items are shipped directly from our suppliers, we will provide the correct return address, instructions and prepaid or collection arrangements when you contact us. All return handling, forwarding and clearance costs are already embedded in our sale prices, so you will not be charged anything extra to return an item.
Refunds
Once we receive and inspect the returned item, we will refund the price you paid (and standard delivery, where the whole order is returned) within 14 days, to your original payment method via Stripe.
Faulty or incorrect items
If an item is faulty, damaged or not as described, contact us within a reasonable time and we will arrange a repair, replacement or refund at no cost to you, in line with the Consumer Rights Act 2015. As with all our returns, this is free of charge.
Exceptions
Certain items may be exempt from the standard cancellation right (for example perishable goods, or personalised or hygiene-sealed items once opened). Any exceptions will be made clear at the point of sale.